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The focus of our Effective Customer Service
Training program is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
At
the conclusion of our customer service training seminar
you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build customer
satisfaction and loyalty.
LEARNING METHODS
We
have found that adult
learning works best when using your own practical
experiences in shared work-related situations. So we
use discussions where you can share your experiences,
participate in team exercises, audio and video taped
simulations and do a little problem solving and discussion
with fellow team members during the
workshop. Harvard Business School supports this
view of practical learning. Its research shows that
adults learn best when they can apply the skills
immediately to solve a problem!
Research
shows that businesses providing excellent
customer services make more money than business
that don't. At the Customer Service Training Institute
we have developed a practical easy to learn customer
service program to help you understand and apply
the basic skills that build excellence. Our customer
service training seminar will help you better satisfy
your customers' needs. Our seminar is based on the fact
that people want to be treated well when they
buy or use your services. They don't want stressful
experiences that make their lives more difficult.
"The most important management fundamental being
ignored today is staying close to the customer to satisfy
his needs and anticipate
his wants but we learned the what, why, and how
at your very interactive training seminar. Please feel free to use me as a reference."
Craig Deernsted- Customer Service Training Manager,
Dell Software Support SSI Inc.
New York City, N.Y.
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