Customer Service Training

The Customer Service Training Institute has enjoyed over 25 years of successfully specializing in interactive, fun, skill based customer service training seminars, courses, and workshops.

The focus of our Effective Customer Service Training program is to train your staff to:

• Understand what your customers want and how that affects your job
• Understand your own behavior and how to manage your customer's behavior better
• Improve your communications skills
• Learn to handle upset or angry customers
• Implement proper phone skills
• Understand and implement proper body language
• Tell the customer what you can do and not what you can't

At the conclusion of our customer service training seminar you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.

LEARNING METHODS

We have found that adult learning works best when using your own practical experiences in shared work-related situations. So we use discussions where you can share your experiences, participate in team exercises, audio and video taped simulations and do a little problem solving and discussion with fellow team members during the workshop. Harvard Business School supports this view of practical learning. Its research shows that adults learn best when they can apply the skills immediately to solve a problem!

Research shows that businesses providing excellent customer services make more money than business that don't. At the Customer Service Training Institute we have developed a practical easy to learn customer service program to help you understand and apply the basic skills that build excellence. Our customer service training seminar will help you better satisfy your customers' needs. Our seminar is based on the fact that people want to be treated well when they buy or use your services. They don't want stressful experiences that make their lives more difficult.

"The most important management fundamental being ignored today is staying close to the customer to satisfy his needs and anticipate his wants but we learned the what, why, and how at your very interactive training seminar. Please feel free to use me as a reference."

Craig Deernsted- Customer Service Training Manager,
Dell Software Support SSI Inc.
New York City, N.Y.

Our interactive customer service training will allow your staff to gain valuable insights into client concerns.	The Customer Service Skills Institute facilitator conducts a Coaching Skills for Managers program
The Customer Service Skills Institute can conduct onsite training such as the Customer Service for Information Technology	The Customer Service Skills Institute's facilitator's will help you understand and apply the basic skills that build excellence.