Customer Service Skills Training:
The
Customer Service Training Institute has enjoyed
over 25 years of successfully specializing in interactive,
fun, skill based
customer service
skills training seminars.
At
the conclusion of our
customer service training
course you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build
customer
satisfaction and loyalty.
The focus of our Effective Customer Service
Skills Training workshops is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
- For
more information and pricing on our customer service training
seminars, please
complete this form
Customer Service Training:
Bad Customer Service Skills Say: We Do Not Need Your Business
The opposite of good customer service is generally no customer service at all and this equates to many customers calling it bad customer service. But really the opposite of good customer service is indifference, that is to say treating the customer like they are not even there. You know some young gal talking to her friends on the phone while she rings you up, oh yeah and have a nice day! Sure, I will do that indeed.
Bad customer service is when the business or customer service employee literally goes out of their way to verbalize things. Such as NO, that is our policy, and we will not do business that way? It is basically the same as telling the customer; We do not want or need your business. Or like telling them where to go.
Indeed, it is without debate that bad customer service can ruin a business much faster than it takes to build it and an indifference to your customers only prolongs the inevitable death of your company. If you do not service your customers your competition will and if you send them away that is exactly where they will go next.
You need to train your customer service employees to give good customer service to each and every individual customer and these customer service employees must know that this is the minimum acceptable in your company. If you see your customer service employees as indifferent to your customers or even worse giving them bad customer service you need to send your customer service employees to your competition before they send your customers there.
Source: Lamce Winslow
link
Related: Customer Service Skills
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