Customer Service Training Classes:
The
Customer Service Training Institute has enjoyed
over 25 years of successfully specializing in interactive,
fun, skill based
customer service training
classes.
At
the conclusion of our
customer service training
class
you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build
customer
satisfaction and loyalty.
The focus of our Effective Customer Service
Training classes is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
- For
more information and pricing on our customer service training
seminars, please
complete this form
Customer Service Training:
Customer Service Classes - The Truth About Lifelong Loyalty
Your customer service policy can attract loyal customers who remain for a lifetime. Here is a policy tried and tested for more than 25 years. The truth is customers want three things.
Employ Nice People
The head of Nordstrom’s once said you can train nice people to be good sales assistants but you can’t train good sales assistants to be nice. Nice people are born not trained to be so. Getting customers who are loyal for life begins with hiring nice customer service staff. You should try hiring baby boomers. They have great customer service skills.
Go The Extra Mile
With all customers work extra hard to win them as a "Lifetimer" by giving them extra customer service wherever possible. Stay committed to over delivering both product and service. The smallest things make the biggest impact in customer service.
Stay Connected to Them and Keep Them Happy
The best time to put your customer service policy to work is when customers complain. See the complaint process as way to prove two things. Firstly, you'll do what it takes to change their complaint to a compliment. Second, you want to prove to them that they're special and highly valued customers. Through this process make sure to stay connected; by phone and especially in person.
You now have a workable customer service policy. You will get customers who return loyally for a lifetime by centering your customer service policy on giving them what they want, Nice People on your sales team, The Extra Mile of customer service, and for you to Keep Them Happy.
Source: Kenneth Little
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