Customer Service Training Seminars:
The
Customer Service Training Institute has enjoyed
over 25 years of successfully specializing in interactive,
fun, skill based
customer service training
seminars.
At
the conclusion of our
customer service training seminar
you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build
customer
satisfaction and loyalty.
The focus of our Effective Customer Service
Training seminars is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
For
more information and pricing on our customer service training
seminars, please
complete this form
Customer Service Training:
Customer Service Seminars - Service in the Recession
During this recession people are being very careful how they spend their money and what they spend it on which means that customer service is getting a little more attention than it has in the past. Part of wanting a good value for your hard-earned money or money you have saved for a large purchase is being treated with respect when you go to make that purchase. If a company is not willing to provide excellent customer service it will not last long in this economy.
Employers and business owners need to work with frontline customer service employees' customer service skills. Some areas of greatest concern are:
Ignoring customers - this is a particular problem at fast food and other restaurants; also with retail cashiers. Generally they finish conversations with coworkers or on phones before they attempt to assist customers.
Poor attitudes - this translates into impatience if they don't think a customer is moving fast enough, eye rolling if a customer asks a question or rude tone when responding to a customer.
Lack of knowledge - this is becoming more of a problem with all areas that provide customer service. Not only to the customer service employees respond with 'I don't know' more than 50% of the time; they are also unwilling to find the answer to be able to help the customer.
Mistakes - this should be an easy concept for customer service employees to learn but they don't seem to have the ability to apologize for mistakes made by themselves, other customer service employees or the company as a whole. In some cases the customer service employees will even get defensive rather than accept responsibility and apologize or correct the situation.
There are other things that employers need to work on in order to improve customer service and keep their customer base during the recession but the main and most obvious points are listed.
Right now it is a buyer's market when it comes to retail and food service companies. The company that makes a true effort not only to have competitive prices but provide good service will have return business and increased sales as word of their service spreads through the community. Conversely, companies that don't show enough interest to make sure their customers are satisfied will lose business and eventually become a victim of the recession.
Source: Kyriana Treadway
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