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Customer Service Training Classes:
The
Customer Service Training Institute has enjoyed
over 25 years of successfully specializing in interactive,
fun, skill based
customer service training
classes.
At
the conclusion of our
customer service training
class
you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build
customer
satisfaction and loyalty.
The focus of our Effective Customer Service
Training classes is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
- For
more information and pricing on our customer service training
seminars, please
complete this form
Customer Service Training:
Quotes For The Customer Service Training Professional
Here are a few humorous customer service quotes to ponder and reflect on...
“Go forth and be a happy cabbage.” Unknown
Are you sending your customers off with good thoughts? Maybe you can brighten their day with a little smile. Many times a small gesture from you to them makes all the difference in their day, and they’ll remember you for it. Nothing brings people back like friendliness and good customer service. What are you doing to stay on top of things? Are you touching your customers at least once during the day? Are you tracking inbound calls and responding in a timely manner? Keeping on top of your customers requests is the best way to demonstrate to them that you care about them and the quality of your customer service.
“Very funny Scotty. Now beam down my clothes.” Scotty
Are you embarrassed about your performance? Are your customers leaving with the thought of never returning due to your lack of customer service? There are many things that we face in our professional lives and one of the worst is when you are caught unprepared or worse, uncaring. And the feeling is exactly like standing naked in front of the customer. What are you doing to enhance the customer service experience? Are you anticipating and implementing? Have you completed new customer service training? What are you reading?
“Do vegetarians eat animal crackers?” Unknown
Are you asking your customers the right questions? Are you paying attention to the answers? Are you changing your policies, procedures and personnel to reflect changing customer tastes? It’s certainly good to ask the right question, however, it’s much better to respond with the right answer. You can get feedback from online surveys, informal surveys, employee surveys, focus groups and the like. And asking the right questions is the key. How well do you know your customer? Could you call them by name if you met them on the street? Do you know their children’s names? If you are in a fast paced one time service environment, could you guess their behavioral style by asking them a few questions and noting their dress? Be curious about your customer. People like it when you know a little about them and their habits. It helps foster great customer service, friendly communication and builds relationships.
“55% of the population doesn’t pay attention to statistics.” Unknown
Are your customers paying attention to you? Have you become another plaintive voice, an urban cricket in a cacophony of “come hither and try me” swarm of crickets, each clamoring for the tiniest bit of attention from every passer by? Or are you reaching out and touching your customer, with communication that is designed to impact them in such a way they never forget your name and service, and tell all of their friends about you? Or are you fast becoming a statistic?
All of us have different obstacles and illusions throughout our day. It’s our ability to discern what is immediate and actionable and then responding to those obstacles that separates good customer service experiences from GREAT customer service experiences.
Source: Leonard Buchholtz
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Related: Customer Service Training
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