If you're reading this, there's a good chance you think that
customer service is difficult and that if you're going to be good at it,
you're going to need to be privy to some secret inside information.

But I'm here to tell you that 90% of the success of being the best you can be
at customer service comes from good old common sense. It's not rocket science.

We all know giving good customer service is just plain old
common sense! People should have learned that at home" Well sorry to
say, a lot of people where left out. Today's generation doesn't come with what
previous generations would have dubbed 'common sense' or 'common courtesy'.
These customer service skills must be taught, not only at the front line level but at the management
level as well.

You don't need to know a lot about giving good customer
service, but the people that do it every day, they have an extraordinary amount of
common sense and they care. So they keep doing the right things, and their personal performance grows by leaps and bounds. If you want to stand out in today's world, just try caring about the customer.

To expect the best is one thing, prepare for it paves the road to customer service success.

Here are a few of the common customer service sense things people do who care.

1. They are likeable. They give the right first impression. They are polite.

2. They ask probing questions to qualify customer needs.

3. They know there product/service. They know this will build trust.

4. They are good listeners.

5. They have an unshakeable belief system. They believe in themselves,
their product and there company.

6. They have clarity of purpose, passion for their job and are focused. They are self motivated and enthusiastic and it shows.

All of these examples are fairly common sense, wouldn't you say?

I'm not kidding that 90% of customer service is simply attending to these
common sense things.

Sadly, many frontline people don't seem to have
developed this common sense when it comes to customer service.
Is it any wonder that up-selling and cross-selling is difficult for
People? If they lack these basic skills, they don't have the confidence
to offer other products or services. They never come to understand, that
up-selling and cross-selling is really part of common sense customer
service!

Reasons people stop doing business with you:

Undesirable customer service staff attitude

Not making the customer feel valued

Dishonesty or lack of integrity.

Everything is learnable. Every single one of these common sense customer service tips are learnable through practice and repetition. Make each one become a habit of both thinking and working.