Many people don't give much effort to creating their customer service resumes. The thought is that it is easy to get a customer service job just because it is entry level. Sorry to say but it is as competitive as any other job. And in order to get noticed, your customer service resume has to stand out from the crowd.
Customer service companies receive hundreds of customer service resumes a day and they choose to call only those that have good customer service resumes. To help you out, here are some "must do's" when creating customer service resumes.
Showcase your customer service skills that are relevant to the job - Skills can be classified as either personal, transferable, or job related. Personal skills are those that describe you, like your being honest and dependable. Though personal skills are important, it is better to add job related skills like your phone skills, computer skills, problem solving skills, etc... Let your references speak to your personal skills.
Mind you formatting - Customer service resumes need to be professional. Comic Sans and Chiller may be fun to use, but it won't work for resumes. Check your margins and indentations as well. Resumes should be readable and organized.
Make sure to have correct contact information - Many people miss their chances of being interviewed because of incorrect phone numbers. It is a silly mistake and easily avoidable.
Change your email address if it currently starts with "drunken bob" or some similarly sophomoric address. I would think twice or even a hundred times before sending you an e-mail.
Have somebody proofread your resume - Misspellings and grammar lapses will hurt your chances of getting an interview. I have missed a couple mistakes trying to proofread my own customer service resumes. When you are doing the writing, it is easy to read right over minor mistakes. We see what we meant to write, instead of what is actually there.
This may look like a waste of time but it is better than losing an interview because of a preventable mistake.
The purpose of a resume is to impress your potential employer enough to be invited for an interview. Highfalutin words don't impress people, so use appropriate and conversational words that will convey your message clearly. Make sure that your resume is clear, organized, and tailor made for the job you are applying for.
No matter what position you are aiming for, your resume should be dressed to impress. It should bring out the positive side of you and showcase your ability to do the job. Customer service resumes are no different; they should have that same professionalism and thoroughness.
Remember, first impressions last. And your resume will give your potential employers the first impression of you.