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•CUSTOMER SERVICE TIPS:

How to Succeed with Customer Service Training

Why Better Customer Service is Not Optional

Is Customer Service Training Really That Important?

How Much Is Good Customer Service Training Worth?

The 7 Golden Rules of Customer Service

Customer Service Training Courses Can Set You Apart from the Competition

The Golden Rules of Customer Service Training Courses

Customer Service Courses Make It EASY for the Customer

Customer Service Course Quiz - Test Your Customer Service Knowledge

Customer Service Course Tips for Top Customer Service

Make Your Business More Profitable With a Customer Service Training Course

Own the Customer's Needs

Customer Service Encounters Of The Third Kind

Re-evaluating the Effectiveness of Your Customer Service

Marketing and Customer Service Training Classes

Good Service Is a Numbers Game

Key Customer Service Training Class Principles

Ten Tips from an Effective Customer Service Training Class

Top Ten Qualities for Customer Service Class

Set the Standard With True Customer Service Class

101 Inspirational Customer Service Training Quotes

Provide an Outstanding Customer Service Experience

More Tips

Customer Service Training Classes:

The Customer Service Training Institute has enjoyed over 25 years of successfully specializing in interactive, fun, skill based customer service training classes. At the conclusion of our customer service training class you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.

The focus of our Effective Customer Service Training classes is to train your staff to:

  • Understand what your customers want and how that affects your job
  • Understand your own behavior and how to manage your customer's behavior better
  • Improve your communications skills
  • Learn to handle upset or angry customers
  • Implement proper phone skills
  • Understand and implement proper body language
  • Tell the customer what you can do and not what you can't
  • For more information and pricing on our customer service training seminars, please complete this form

 

Customer Service Training:
Customer Service Training Class Tips for Your CSR Resume

Many people don't give much effort to creating their customer service resumes. The thought is that it is easy to get a customer service job just because it is entry level. Sorry to say but it is as competitive as any other job. And in order to get noticed, your customer service resume has to stand out from the crowd.

Customer service companies receive hundreds of customer service resumes a day and they choose to call only those that have good customer service resumes. To help you out, here are some "must do's" when creating customer service resumes.

Showcase your customer service skills that are relevant to the job - Skills can be classified as either personal, transferable, or job related. Personal skills are those that describe you, like your being honest and dependable. Though personal skills are important, it is better to add job related skills like your phone skills, computer skills, problem solving skills, etc... Let your references speak to your personal skills.

Mind you formatting - Customer service resumes need to be professional. Comic Sans and Chiller may be fun to use, but it won't work for resumes. Check your margins and indentations as well. Resumes should be readable and organized.

Make sure to have correct contact information - Many people miss their chances of being interviewed because of incorrect phone numbers. It is a silly mistake and easily avoidable.

Change your email address if it currently starts with "drunken bob" or some similarly sophomoric address. I would think twice or even a hundred times before sending you an e-mail.

Have somebody proofread your resume - Misspellings and grammar lapses will hurt your chances of getting an interview. I have missed a couple mistakes trying to proofread my own customer service resumes. When you are doing the writing, it is easy to read right over minor mistakes. We see what we meant to write, instead of what is actually there.

This may look like a waste of time but it is better than losing an interview because of a preventable mistake.

The purpose of a resume is to impress your potential employer enough to be invited for an interview. Highfalutin words don't impress people, so use appropriate and conversational words that will convey your message clearly. Make sure that your resume is clear, organized, and tailor made for the job you are applying for.

No matter what position you are aiming for, your resume should be dressed to impress. It should bring out the positive side of you and showcase your ability to do the job. Customer service resumes are no different; they should have that same professionalism and thoroughness.

Remember, first impressions last. And your resume will give your potential employers the first impression of you.

 

Source: Sean McCaffrey link

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