Customer Service Training
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Customer Service Training Classes:The Customer Service Training Institute has enjoyed over 25 years of successfully specializing in interactive, fun, skill based customer service training classes. At the conclusion of our customer service training class you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.
The focus of our Effective Customer Service Training classes is to train your staff to:
Customer Service Training Classes: Good Customer Service Is Just Not Good Enough!Here is a fact: Customers either notice exceptionally good or bad customer service. They don't notice good customer service jobs. Did you ever feel compelled to tell someone about the "ok" customer service you experienced at a restaurant? Of course not. Yet, whenever I ask my consulting clients what sets them apart from their competition the first answer I receive is "We have good customer service." Wrong answer. If you are not prepared to blow your customers out of the water with exceptional customer service, don't even bother telling anyone about your customer service. Customers expect to be taken care of, but they notice and tell their friends about their exceptional customer service experiences. Good customer service is just not good enough. But what is "expected" and what is "exceptional"? Let me put it this way, if your idea of exceptional customer service is to return phone calls or respond to e-mails within 24 hours, you are merely in the "expected" category. Unfortunately, nowadays, fewer and fewer businesses actually take their operations serious enough to bother returning phone calls in a timely manner, but this only puts them in the "exceptionally bad" category. How serious are you about the quality of your customer experience? What can you do to "wow" your customers every time they walk through the door? A very simple way to wow them is to provide them with something completely unexpected. One of my clients, a kitchen remodeling company at one point started baking cookies in their showroom kitchens and offered them to the visitors. The response was outstanding. Not only was the aroma very pleasant, but it also provided potential clients with the feeling of "This business will take care of us." As a result, they told their friends about that business. Another client, a financial advisor, offered a choice of multiple brands of coffee and teas to their clients, while they were waiting. Yet another, a book keeper, offered short neck massages for their clients in the waiting room. In all cases, word-of-mouth advertising increased significantly as a direct result of these little changes. What can you do in your business to blow your clients and prospects out of the water? A good way to start is by asking yourself, what is expected from you, then top it with something out of the ordinary. One word of caution: Make sure you are consistent with your offering. If exceptional customer service is available at some times but not at others, it can backfire and you will end up disappointing clients.
Source: Joerg Sieber link Related: Customer Service Classes
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