Private
In-house Customer Service Programs and Consulting
To maximize
your customer service teams effectiveness we suggest our custom,
private customer service sprograms offered in house at the
location of your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service
your training needs.
Customizable
Private Customer Service Programs and Consulting:
The following are available in a private, in-house format
only:
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Customer
Service Training Program - Essentials
Everyone in your organization touches customers. Recent research
studies have shown that 65% of those customers you lose don't
return because of bad or poor customer service. At the Customer
Service Training Center we provide a comprehensive, complete
training system which gives everyone in your organization the
understanding, skills, and attitude to gain and retain both
internal and external customers. The Customer Service Training
Center is focused on improving and mastering the art of customer
retention through the development of world class customer service.
The training workshops, seminars, and hands on training exercises
help provide your customer service team with both the basic
skills and advanced skills necessary in today's highly competitive
environment..
Customer
Relations & Customer Service Training Managers
Your Managers and supervisor's ability to create, control,
manage and direct their subordinates will depend on the skill
sets, initiative, and desire they have to create a positive
customer driven workplace. Our Customer Service Skills For
Managers training workshop will provide all the necessary
and essential behavioral and process skill building to achieve
this goal. Through the implementation of our quality Customer
Service Training Systems your customer management personnel
will learn to give high quality, motivational feedback to
help your organization gain and retain the quality of customer
care you are trying to achieve.
Telephone
Customer Service Training Program - Excellence
75% of the message your customers receive on the telephone
is derived from the tone of voice of your customer service
representative and 25% of the message comes through the words
they speak. Our Telephone Customer Service program helps your
staff to learn and use their tone, pace and pitch of their
voice in conjunction with the "best word choice"
to meet the needs of your customers. Your staff will learn
and apply the skills necessary to master the art of telephone
driven customer service. They will learn and practice the
proper essentials for putting callers on hold, transferring
calls, and taking messages.
Customer
Service Training Program - Behavior Skills
Customer Service Behavior Skills Training uses the four point
Behavior Dimension system by Carl Yong. This widely used model
helps your staff to be able to learn their own behavioral
style and adapt and meet the needs of their customers. This
training systems behavior seminar uses on line pre-work, individual
classroom exercises, small group practice activities, audio
and video taped practice sessions. Your customer service staff
will quickly gain the professionalism and skills to handle
the most difficult customer service situation. They will learn
how to handle conflict, negotiate, deal effectively with anger,
problem solve and effectively handle customer's questions.
Customer
Service Training Programs - Mini Training Modules
Short, stand-alone training modules (approximately sixty minutes
in length). Each training module will focuses on a single
concept and teach a specific customer service training skill
that is critical in today's competitive business environment.
Each training module is available for licensing after a train
the trainer session is completed. All administration material
including skill guide cards, role plays, participant manual,
and video tape film is included.
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