Customer Service Training
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"I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement."
Charles Schwab

Managing Customer Service Seminar

Seminar Outline:

Successful customer service is an on going process of meeting and exceeding customer expectations. It requires good interpersonal skills and efficient and effective communication. Managing Customer Service Skills will help to arm participants with both skills, and lessons in dealing with the public. Employees will enhance their ability to manage customer behavior and to develop the skills necessary to be successful.

This high impact, skill awareness and practice seminar will improve how your staff deals with the general public.

Seminar Objectives:

Participants in the Managing Customer Service seminar will:

  • Learn to deal effectively with angry or annoyed customers.
  • Learn to Under promise and over achieve.
  • Understand and know what to do if the problem is bigger than they thought.
  • Know how too express what you can do not what you can't do.
  • Understand how to handle complaints in ways that create improved, lasting relationships with their customers.
  • Learn what not to say.
  • Learn how in the face of doubt, misunderstandings, and complaints not to tell customers what they should have done.
  • Learn not to blame.
  • Practice and learn how to manage customer expectations
  • Acquire techniques for seeing issues from the customers perspective.

Class Size: 6-15 (Please note that we can increase the class size for private seminars)
Length: 3 hrs
Time: 9:00 AM - 12:00 PM or 1:00 PM to 4:00 PM

On-Site Customer Service Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.
 
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