Customer Service Training

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• CUSTOMER SERVICE FREE TIPS AND TOOLS

>> Customer Service Sins

>> Customer Service, Even Online

>> Customer Service Loyalty

>> Customers Say the Darndest Things

>> Customer Retention Simplified

• TRAINING PROGRAMS

>> Customer Service Skills

>> Exceptional Customer Service

>> Managing Customer Service

>> Telephone Customer Service

>> IT Customer Service

>> Coaching for Customer Service

• CUSTOMER SERVICE
TRAINING QUOTE

"I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement."
Charles Schwab

Customer Service Training Programs

Click the workshop name for a one page description.
For more information and pricing, please contact us for an Annotated Outline that will provide you with an hour by hour description of the course material and exercises.
Please indicate whether you are interested in a public or private training course.

WORKSHOP	LENGTH (DAYS)	PUBLIC	PRIVATE	C.E.U. CERTIFIED	CLASS SIZE
WORKSHOP	LENGTH (DAYS)	(OPEN)	(IN-HOUSE)	C.E.U. CERTIFIED	CLASS SIZE
Customer Service Skills	2	No	Yes	Yes	15
Exceptional Customer Service	1	Yes	Yes	Yes	15
Managing Customer Service	1	No	Yes	Yes	15
Telephone Customer Service Skills	1	No	Yes	Yes	15
IT Customer Service Training	1	No	Yes	Yes	15
Coaching Customer Service	2	Yes	Yes	Yes	15

Customer Feedback on our Customer Service Training

"The course and the manner in which the material was presented was directly on target - a bullseye. I told Jeff when he was here that the biggest compliment a customer could give was to be able to 'strongly recommend' the supplier to another person. I feel that way about the course material, Jeff's knowledge and the manner in which he presented the material. It was obvious to everyone in the class that he did his homework - he had printed various pages from our website and was able to relate them and our experiences to the material."

Rob Robitaille
Customer Service Manager
Texas Instruments
Dallas, Texas

"I wanted to take this opportunity to express my thanks and sincere appreciation regarding the customer service training that was delivered by Christina Humphries here at FreeMarkets. Christina did an outstanding job not only in representing Baker Communications but also in her preparation and delivery of the different customer service trainings that we requested. Christina was very engaging, energetic, and really knew how to deliver a top-notch training."

Jeffrey M. Gaguzis
Operations Manager
FreeMarkets
Pittsburgh, Pennsylvania