Customer Service Training Seminars:
The
Customer Service Training Institute has enjoyed
over 25 years of successfully specializing in interactive,
fun, skill based
customer service training
seminars.
At
the conclusion of our
customer service training seminar
you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build
customer
satisfaction and loyalty.
The focus of our Effective Customer Service
Training seminars is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
For
more information and pricing on our customer service training
seminars, please
complete this form
Customer Service Training:
Customer Service Seminar Strategies to Improve Service in Your Organizational Culture
A lot is being spoken about how companies nowadays need to think more about their customer service employees than their customers. The rationale here is to engage customer service employees as a core strategy. So, in effect, organizations are hoping for a domino effect to keep their customers happy. 'Engage and listen to customer service employees, and they will define the path to please the customers.'.
It is a definite thing that the customer needs to be kept in high spirits. Businesses aren't working on customers alone right now, what they really need is repeat customers. Repeat customers bring an equal value of business and they don't need to be advertised to. Hence, business-wise, they are a much better proposition. For this fact alone, it is necessary to keep your customer happy.
Customer service needs to be a part of your organizational culture. When you do that, its essence gets ingrained among all your customer service employees and everyone tries to keep the customer happy. One of the rules to do that is to include Customer Service somewhere in your core values. We often speak of the Rule of 3. Plan out your organization's core values in groups of 3 and include Customer Service in that. For example, your core values could be 'Product Enhancement - Price Justification - Customer Service'. Repeat this whenever you have a meeting with your customer service employees and do it so often that it becomes almost a mantra with them.
It is also a great thing if you can suitably incentivize your customer service employees for catering to customers. Give an incentive for customer service employees who are good to customers. Have a separate department for customer service and take it seriously. Have specialized staff for handling all customer needs even if your organization is small. This will indeed pay off in multiple ways and give your business the boost that it needs.
The most important thing is that it will become a part of your organizational culture, and a stage will come when customer service will be thought of as a reflex and not as something additional that needs to be done.
Source: Mike Krutza
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