Customer Service Training

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TRAINING QUOTE

"I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement."
Charles Schwab

Customer Service Skills

Seminar Outline:

Customers are the life-blood of any business so providing great customer service is critically important. Your customers expect to receive the same quality of customer service as what they perceive they are giving. Keeping your customers satisfied needs to be the goal of everyone in your organization. Our Customer Service Skills Seminars teach the powerful tools that guarantee that participants gain the insight into their client behavior and learn the effective tools for creating lasting client satisfaction.

To develop, maintain, and expand business, this Customer Service Skills Seminar teaches a complex array of client need driven behavior, which is practiced and critiqued in over 8 video taped exercises. The classroom environment is shaped largely by external forces—competitors seeking a larger piece of the pie, new entrants into the market, product innovations, and increasingly insistent calls for improved quality and reduced prices. These and other factors create heavier demand on participants to exhibit award winning customer service skills and techniques. Successful customer service is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication.

Seminar Objectives:

Participants in the Customer Service skills seminar will learn to:

Practice and learn handling difficult objections
Shorten the sales cycle for first time callers
Gain valuable insights into client concerns
Handle incoming call complaints
Learn to be proactive rather than reactive
Learn to show empathy
Gain agreement from unhappy clients
Work as a team when dealing with customer concerns

Class Size: 6-15 (Please note that we can increase the class size for private seminars)
Length: 1 day
Time: 8:30 AM - 5:00 PM

On-Site Customer Service Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.