Customer Service Training
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Customer Service Skills Training:The Customer Service Training Institute has enjoyed over 25 years of successfully specializing in interactive, fun, skill based customer service skills training seminars. At the conclusion of our customer service training course you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.
The focus of our Effective Customer Service Skills Training workshops is to train your staff to:
Why Good Retail Customer Service Skills Training is a MustIt happens all the time... a customer who comes in and makes a small first purchase, turns out to be one of your best clients. She buys from you over and over again PLUS recommends you to her friends, family, and colleagues. It is important to recognize how much potential business each person that walks through the door could bring your company - and it is A LOT. Almost limitless... Every person in your store could be a possible goldmine! Rule #1 - DO NOT JUDGE THE VALUE OF THE CUSTOMER BY THE SIZE OF THE TRANSACTION. The woman who comes in to buy a small birthday gift may recommend your store to her best friend - who just happens to select and purchase all the corporate gifts for your largest local business! Now, is her value to you the $29.97 she spent on the birthday gift, or the many thousands of dollars you could generate from the corporate business referral? You MUST treat every customer, every transaction, every contact like it is worth thousands of dollars - because it could be! You just never know. Rule #2 - NEVER TAKE OFF YOUR CUSTOMER SERVICE HAT. I define customer service as "anything you do that makes an impression on the customer." I realize this is a broad definition, but think about it for a moment. What you and your customer service staff do, inside or outside your business, makes an impression on your customers... for better or worse. If you are a vibrant part of your community, volunteering, participating and helping people will notice it, appreciate it and reward you with their business. It is great customer service. Complaining to your friends about your problems at work is bad customer service. It makes them uncomfortable and leaves a negative impression about your business. If you are friendly and upbeat and positive about the things happening at your store people will be attracted to your store. It is great customer service. Telling a story at a party about the crazy old man who came into your store is bad customer service. The people you are talking to might laugh, but they are also thinking, "I wonder if he would talk about me behind my back?" Remember, when you or anyone on your customer service staff is out in public impressions are being made. Make sure they are positive ones.
Source: Bob Negen link Related: Customer Service Skills Training
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