Customer Service Training Workshops:
The
Customer Service Training Institute has enjoyed
over 25 years of successfully specializing in interactive,
fun, skill based
customer service training
workshops.
At
the conclusion of our
customer service training
workshop
you will know and understand what the ideas are behind
the skills and how to use them in business situations
to build
customer
satisfaction and loyalty.
The focus of our Effective Customer Service
Training workshops is to train your staff to:
- Understand what your customers want and how that
affects your job
- Understand your own behavior and how to manage
your
customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body language
- Tell the customer what you can do and not what
you can't
For
more information and pricing on our customer service training
seminars, please
complete this form
Customer Service Training:
Customer Service Workshop: There is Nothing Simple about Customer Service
Many companies think that Customer Service is simple and indeed it could be argued that good customer service is simple from the customer's perspective. But a proper customer service strategy is hardly simple. You must take stock of your entire organization and find out all the points where your company interacts with your customers. Where you interact with your vendors and how you can improve all this interaction with outstanding customer service.
Making it easier for customers to do business with you is a key, but so is making customer service pleasurable. This is why often business are advised to get smart about their customer service and hire a professional. Someone who can literally come in and audit all your customer’s customer service contact points and see where you need improving. And it is much more than simply asking your customers and doing customer service surveys.
Doing customer service surveys of course is important but what you do with that information after you collect it is indeed paramount. Simply collecting information and sitting on it makes no sense. You see there really is nothing simple about customer service. If you wish to improve customer service you have to have a strategy in place which makes sense and it must be comprehensive, no sense in giving good customers service in one aspect of your business only to end up turning customers away in another.
Source: Lance Winslow
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Related: Customer Service Workshop
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