Customer Service Training
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Customer Service Skills Training:The Customer Service Training Institute has enjoyed over 25 years of successfully specializing in interactive, fun, skill based customer service skills training seminars. At the conclusion of our customer service training course you will know and understand what the ideas are behind the skills and how to use them in business situations to build customer satisfaction and loyalty.
The focus of our Effective Customer Service Skills Training workshops is to train your staff to:
Retail Customer Service Training Tips: Effectively Using Point of Sale SoftwareCustomer Service, Customer Service, Customer Service. Yes, retail experts say that customer service is the most important differentiators in retail today, especially in independent retail businesses. While retailers can discount, there is little commercial sense in this as a point of difference for a retail business. No, Customer service is king. It is a marketing activity. It is vital to any business. Retailers have a range of options for marketing around customer service, especially if they are using good Point of Sale software. Here are several ways retailers can use good Point of sale technology to drive better customer service: Give out receipts. Receipts build trust. Consider setting a minimum value to trigger printing and reduce paper wastage. $4.95 is a goon sales value point for an average size independent retailer. Make the minimum level more than a single item in most cases or if it is a single item it's got a value which warrants a receipt. Thank your customers. Be sure to include thank you text on your receipts. Offer extra advice. Setup advice to share with any item you sell. This displays on the screen when you scan an item. Take time to set this up and have your team provide this advice as an extra free service. Use a customer display. This shows what is being scanned and the price being charged. It will build trust. Too many retail businesses do not offer this and thereby miss the opportunity to deliver professional customer service. Train your customer service team. Make sure they can answer questions about accounts and stock items quickly. Every point of sale system has tips and techniques available for delivering better customer service. Take time to learn and embrace these. Use the software. Use the Point of sale software to drive the business point of difference. If it does not offer this then maybe the software is not right for the business. Process cards at the register. Streamline credit card processing. Use industry best practice to process sales efficiently and with minimum time delay. By using Point of Sale software to drive the service delivery, the business can expect more consistent execution from the front counter through to the back office. It can also provide tools for tracking engagement in customer service touch points. In this area, technology can be a friend of the business and help drive sales growth as a result.
Source: Mark Fletcher link Related: Customer Service Training
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