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The focus of our Effective Customer Service
Training program is to train your staff to:
- Understand what your customers want and how
that affects your job
- Understand your own behavior and how to manage
your customer's behavior better
- Improve your communications skills
- Learn to handle upset or angry customers
- Implement proper phone skills
- Understand and implement proper body
language
- Tell the customer what you can do and not what
you can't
At
the conclusion of our customer service training seminar
you will know and understand what the ideas are behind
the skills and how to use them in business situations to
build customer satisfaction and loyalty.
LEARNING METHODS
We
have found that adult learning works best when using
your own practical experiences in shared work-related
situations. So we use discussions where you can share
your experiences, participate in team exercises, audio
and video taped simulations and do a little problem
solving and discussion with fellow team members during
the workshop. Harvard Business School supports this view
of practical learning. Its research shows that adults
learn best when they can apply the skills
immediately to solve a problem!
"The most important management fundamental
being ignored today is staying close to the customer to
satisfy his needs and anticipate his wants but we
learned the what, why, and how at your very interactive
training seminar. Please feel free to use me as a
reference."
Craig Deernsted- Customer Service Training
Manager,
Dell Software Support SSI
Inc.
New York City, N.Y.
Research shows that businesses providing
excellent customer services make more money than
business that don't. At the Customer Service Training
Institute we have developed a practical easy to
learn customer service program to help you understand
and apply the basic skills that build excellence.
Our customer service training seminar will help you
better satisfy your customers' needs. Our seminar is
based on the fact that people want to be treated well
when they buy or use your services. They don't
want stressful experiences that make their lives
more difficult. | 
